Delivery Information

All online orders are delivered in a sophisticated protective chilled box system and are despatched on certain days to ensure freshness and longevity of product.  We take great care in preparing and handling your goods in the best conditions and to the highest standards


 

Standard Delivery Options

By Courier,  We will despatch orders Monday to Thursday so goods arrive to you on Tuesday to Friday.  Your order will be delivered between 8.00am and 6.00pm on the date you choose. You must ensure you are present to accept the goods, otherwise it falls upon you to arrange for further deliveries of the goods to your door, or to collect them from the depot.  Failure to accept the order on the specified agreed delivery date will mean that delivery was made by us and any loss incurred of goods by means of out of temperature or date will be down to the customer. 

Spend up to £24.99 = £9.95

Spend £25 - £49.99 = £7.50

Spend £50 - £100 = £4.95

Spend over £100 and get FREE delivery.

 

Highlands & Islands Delivery Options

As with almost every courier, the Highlands and Islands incur a heavier charge for delivery.  If you wish to get an acurate cost please call us to discuss.  Northern Ireland also incurs a heavy surcharge and this can also be discussed with our representatives. 

 

Enhanced Delivery Options

You can enhance the delivery system by choosing pre noon delivery for a small extra charge upon checkout. Similarily you may enhance to pre 10am and pre 9am delivery but those options are costly and you should contact us to arrange this delivery.

Within Edinburgh EH1-17 ,  Using our own refrigerated van we can deliver goods to your door Monday to Saturday.  This service will be between 10.30am and 2pm and you must be present to accept goods or have arranged beforehand somewhere to leave the goods securely.  Failure to be present will incur a further delivery charge for a rescheduled delivery.

 

Collect In Store

Please ensure we have enough time to make the order up and please wait for a confirmation of order.  Call us if you wish to collect at a certain time and we will try to ensure this is possible.

 

Earliest Delivery Date

By Courier:

We can deliver your order on any day that suits you, from Tuesday to Friday inclusive. The earliest delivery date available is usually no more than three working days from the date you place your order, and is often less, e.g:

  • Order on Monday, get your order on Wednesday
  • Order on Tuesday, get your order on Thursday
  • Order on Friday, Saturday, Sunday, get your order on Tuesday

Your order will be delivered between 8.00am and 6.00pm on the date you choose. We can't give you an exact time for delivery, but we can ask the driver to leave it somewhere safe if you're out. Please provide instructions for the driver, such as a neighbour's address, or a safe place to leave your box such as a patio or garage.

You can also arrange delivery to your workplace, or to a neighbour or friend if it's more convenient, at no extra charge.

Be advised that bank holidays and local holidays can disrupt the delivery schedule but we will keep you informed of these as they happen.